Terms and conditions
By using our site and services, you agree to comply with the following terms and conditions. We’ve kept things simple, but if you have any questions, feel free to reach out.
1. Our Services
We specialise in web design, development, and digital solutions. The services we offer are outlined in our proposals or contracts with clients. Any extra services or revisions beyond what’s agreed upon may come with additional fees, which we’ll let you know about before proceeding.
2. Intellectual Property
We create original work, and unless otherwise agreed, you own the rights to the website we build for you once payment has been made in full. However, we retain the rights to any tools or assets we’ve created prior to the project. If you want to use anything outside of the scope of this project, just ask—we’re flexible.
You guarantee that any materials you provide us (like images or text) are yours or that you have permission to use them. We’re not responsible for any claims from third parties regarding materials you supply.
We retain the right to display any work created for you for marketing purposes.
3. Payments
We like to keep things friendly, so we ask that invoices are paid on time. Our standard payment terms are 30 days from the date of the invoice. For larger projects, we’ll agree on a payment schedule, typically:
50% upfront to get started
30% once the main structure is done
20% on completion
Late payments may incur interest at a rate of 10% per month, and we’d prefer to avoid that, so please pay promptly!
4. Changes & Revisions
We understand that projects evolve. If you want to make changes to the original plan, no problem. Just let us know, and we’ll provide an updated estimate for the additional work. Flexibility is key, but major changes may affect the timeline and cost.
5. Browser Testing
We ensure that our designs work across modern web browsers like Google Chrome, Microsoft Edge, and Firefox. We’ll also test mobile designs on popular devices. However, we don’t guarantee compatibility with older browsers or niche devices unless agreed separately.
6. Search Engine Optimisation (SEO)
While we build websites that are search engine-friendly, we can’t promise you’ll be at the top of Google’s rankings (that requires ongoing SEO efforts beyond just development). If you need more help with SEO, we can connect you with specialists in this area.
7. Hosting & Technical Support
We don’t provide hosting services ourselves, but we’re happy to recommend trusted providers. If you need us to set up your site on a server or manage hosting-related tasks, let us know—we’ll provide a separate quote. Once your site is live, the ongoing management of the server will be up to you unless otherwise arranged.
8. Liability
We aim to deliver high-quality work, but we can’t guarantee it will be 100% free from issues. If something goes wrong, we’ll do our best to fix it. However, we’re not responsible for any damages or financial losses caused by errors in our work. Likewise, your liability to us is limited to the amount you owe under the project’s terms.
9. Confidentiality
Any information you provide us will be kept confidential, and we ask the same from you. We’re professionals, and we understand the importance of privacy when it comes to business-sensitive materials.
10. Displaying Our Work
We love to showcase what we’ve created, so we reserve the right to display work from completed projects in our portfolio and on our website. If there’s a specific reason you don’t want us to display your project, just let us know, and we’ll work something out.
11. Governing Law
These terms are governed by English law, and any disputes will be settled under the exclusive jurisdiction of the English courts. We hope it never comes to that, but it’s always good to know.
12. Amendments
We may update these terms from time to time. When we do, we’ll post the changes here, so be sure to check back occasionally.
Thanks for reading! If you have any questions or concerns, just drop us a line.
THE SERVICES AND THE WORK PRODUCT OF INC ARE SOLD “AS IS.” IN ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF INC, ITS DIRECTORS, OFFICERS, EMPLOYEES, DESIGN AGENTS AND AFFILIATES (“INC PARTIES”), TO CLIENT FOR DAMAGES FOR ANY AND ALL CAUSES WHATSOEVER, AND CLIENT’S MAXIMUM REMEDY, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL BE LIMITED TO THE NET PROFIT OF INC. IN NO EVENT SHALL INC BE LIABLE FOR ANY LOST DATA OR CONTENT, LOST PROFITS, BUSINESS INTERRUPTION OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE MATERIALS OR THE SERVICES PROVIDED BY INC, EVEN IF INC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.